Returns and Exchange

Returns and Exchange

• To benefit from Return, Exchange and Warranty services, original invoice is required.

• All items are subject to Return and Exchange except (Books, Electronics, Software, Video Games and Prepaid Cards unless found with a manufacturing defect) with following terms:

1. Item is in original packing condition.

2. Return is within 3 days and exchange is within 7 days of date of purchase.

3. Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.

4. Item purchased through vouchers, credit card or through installment service cannot be refunded in cash and it can be exchanged with gift voucher.

5. Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires customer providing the payment slip and Invoice.

6. Return, Exchange and warranty service extend within the geographical boundaries of the country in which the product was purchase.

7. Service charges are non-refundable.

8. Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.

9. The return and exchange period are calculated from the date of delivery.

10. To benefit from return and exchange services, the customer must go to our office. If the office is not available in your city, please contact us at 0126170190 and a representative will arrange the shipping.

11. Shipping fees, Customs Duties, taxes & any other fees related to international shipping are not refundable unless found with a manufacturing defect.

12. International orders are not eligible for Return and Exchange unless found to be a manufacturing defect. Please contact us at the number for your service 0126170190. A representative will arrange the shipping.

Immediate Defective Items Replacement

We will replace devices with a manufacturing defect (non-software) with a similar item within 3 days of purchase date based on following condition:

  • Device must be free of scratches or signs of misuse.
  • Original packing along with the box, user manuals and accessories must be returned with the device.
  • A technical report from the Authorized Service Center is required prior to replacement.